Shipping policy

Shipping Policy

Kat Eye Beauty

Thank you for shopping with Kat Eye Beauty. We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • During product launches, sales, or high-volume periods, processing times may be slightly extended.

  • You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

Domestic Shipping (U.S.)

  • Standard shipping typically takes 3–7 business days after processing.

  • Expedited shipping options may be available at checkout.

  • Shipping rates are calculated at checkout based on your location and selected shipping method.

  • Free shipping may be offered on orders over a specified amount (if applicable).

Kat Eye Beauty is not responsible for carrier delays once the package has been shipped.

International Shipping

  • International shipping times vary by destination and may take 7–21 business days after processing.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

  • Delivery times may be affected by customs processing.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Incorrect Addresses

Please ensure your shipping address is correct at checkout. Kat Eye Beauty is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at [your email address]. We cannot guarantee changes once an order has been processed.

Lost, Stolen, or Damaged Packages

Kat Eye Beauty is not responsible for lost or stolen packages marked as delivered by the carrier.

If your package arrives damaged:

  • Please contact us within 48 hours of delivery.

  • Include your order number and clear photos of the damaged item and packaging.

We will review and work with you to resolve the issue.

Shipping Delays

While we aim to meet estimated delivery times, delays may occur due to weather, carrier issues, or high order volume. We appreciate your patience and understanding.

If you have any questions regarding your order, please contact us at:

Email: kmendoza@kateyebeauty.com
Business Name: Kat Eye Beauty